There is no way for us to control anything that happens on your PC. Our software is not meant to corrupt or break devices. Since you have never done that, you were suggested to try fixes from our support articles. You were asked to send us your log files, so our developers can examine what happened to your device, then suggest fixes or refund your purchase.
Our support agent did not suggest buying any other software from us. We would like to comment on this case: 1. Hello Jay! Thank you for your review, and we are sorry to hear about what happened.
I would advise other potential buyers to be cautious and do their research before purchasing this product. In short, while CopyTrans Suite may work for some users, it did not work for me and the company's restrictive return policy leaves much to be desired. This policy is not only unreasonable, but it also hinders the ability for customers to properly test the software before making a final decision. To make matters worse, when I attempted to return the product due to its failure to meet my needs, I was informed that the 30-day return policy only applies to unused products. Instead of merging live photos into motion photos, it created separate picture and video files for each live photo, which was a frustrating and time-consuming issue. Despite purchasing it with the intention of transferring my iCloud photos to Google Photos, the software did not work as advertised. Yet this was precisely the essential and only reason for me to purchase the program.Īs a user who recently Not Recommended: CopyTrans Suite Falls Short on iCloud Photo Transferspurchased…Īs a user who recently purchased CopyTrans Suite, I unfortunately cannot recommend this product. So the phrase "in one click, unlike the inconvenient existing solutions.” is not true. On icloud I can also download my photos in 1 click.
Whit the following statement made by CopyTrans: "Downloads and deletes all content from the iCloud Photo Library in one click, unlike the inconvenient existing solutions.” - source: copytrans website I was clearly deceived as a customer that this service gives an ADDITIONAL possibility to my existing possibilities to download my pictures from the website. Even if the information is factually correct, if the information is capable of misleading or deceiving the average consumer about the main features and functionalities of the product, such a commercial practice is prohibited. I think it is very self explanatory… According to Article VI.97 of the Belgian Economic Law Code (Wetboek Economisch Recht), a sale may be rescinded if there is "incorrect information and therefore untruths" on the purchase website. No refund was given while the following reasoning was provided. Bad and dated software and really bad customer support.
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